Shipping & Delivery

_Last updated: May 27, 2026_

At Boleirama we partner with trusted carriers and optimize logistics to deliver your order quickly and safely. This policy details shipping regions, times, fees, procedures, and your consumer rights.

1. Regions served

We ship internationally to most countries. Restrictions may apply for certain regions due to customs, sanctions, or carrier limitations. Check at checkout to confirm shipping availability to your address.

2. Processing time

Orders are prepared for shipment 1-2 business days after payment confirmation. Orders with customization (names, numbers, patches) add 2-4 extra business days for production.

Payment confirmation times:

| Method | Confirmation time | |---|---| | Credit card / Apple Pay / Google Pay | Instant to 2 hours | | PayPal | Instant | | PIX (Brazil) | Instant | | Bank transfer | 1-3 business days |

3. Shipping methods

We offer multiple options at checkout depending on your region:

• Standard Shipping — economical, tracked
• Express Shipping — faster, tracked with priority handling
• Priority Shipping — fastest option (select countries only)

Carriers used include: DHL, UPS, FedEx, USPS, Royal Mail, DPD, GLS, Correios, Jadlog, and other regional partners, chosen automatically based on your destination.

4. Estimated delivery times

Estimates from dispatch (not from order placement):

| Region | Standard | Express | |---|---|---| | Brazil (domestic) | 5-15 business days | 2-8 | | United States | 10-18 business days | 4-7 | | Canada | 12-20 business days | 5-9 | | Western Europe (EU/UK) | 8-15 business days | 4-7 | | Eastern Europe | 10-18 business days | 6-10 | | Latin America | 10-20 business days | 5-10 | | Asia (Japan, Korea, Singapore, HK) | 10-20 business days | 5-9 | | Rest of Asia | 12-25 business days | 6-12 | | Oceania (AU/NZ) | 12-22 business days | 6-12 | | Middle East | 12-22 business days | 6-12 | | Africa | 15-30 business days | 8-15 |

Note: times may be extended due to customs processing, peak seasons (Christmas, Black Friday), severe weather, strikes, or other force majeure events.

5. Free shipping

Free shipping thresholds vary by country and are shown dynamically at checkout when your cart meets the minimum. Some bulky or fragile items may be excluded (indicated on the product page).

6. Tracking

Once shipped, you receive:

• Email with tracking number and direct link to carrier site
• SMS/WhatsApp updates (if authorized at checkout)
• Always available at https://mv4a1a-rh.com.br/account

First tracking update may take up to 48h after dispatch — this is normal.

7. Customs and import duties

For international orders, customs duties and import taxes may apply upon delivery and are the buyer's responsibility. Key points:

• We declare the actual product value on customs forms — we cannot mark items as "gift" or undervalue
• Each country has different rules and thresholds (some allow low-value exemptions)
• Payment of duties is required before the carrier releases the package
• Boleirama is not responsible for delays caused by customs clearance
• We recommend checking your country's import rules before ordering

8. Incorrect address or failed delivery

8.1. It is the customer's responsibility to provide a correct, complete, and accessible delivery address. Errors may cause:

• Package return to sender (new shipment charged separately)
• Significant delays
• In extreme cases, loss of package (not covered by Boleirama if due to address error)

8.2. In case of recipient absence:

• Most carriers attempt 2-3 redelivery attempts
• After failed attempts, package goes to local depot/post office for pickup
• If not collected in time, package returns to our warehouse

9. Delays due to external factors

Boleirama is not liable for delays caused by:

• Carrier strikes or operational issues
• Severe weather events
• Customs processing times
• Road blockages, public manifestations, government actions
• Pandemics and public health emergencies

We maintain proactive communication and seek alternatives whenever possible.

10. Damaged or lost packages

10.1 Package arrived damaged (visible damage to box or product):

• Refuse the delivery whenever possible
• If accepted, photograph the packaging and product within 48 hours of receipt
• Email evidence to suporte@boleirama.com with order number
• We initiate replacement or full refund procedure

10.2 Lost package (no tracking updates for 7+ business days):

• Email suporte@boleirama.com with order number
• We open an investigation with the carrier
• If confirmed lost, we ship a replacement or issue full refund within 10 business days of confirmation

11. Returns

11.1 Right of withdrawal

• EU / UK: 14 days from delivery (per EU Consumer Rights Directive 2011/83/EU and UK Consumer Contracts Regulations 2013) — no reason needed
• US: 30 days from delivery (our policy, not statutory)
• Brazil: 7 days from delivery (per CDC Art. 49)
• Rest of world: 14 days from delivery (our policy)

11.2 Conditions

• Product must be unused, in original packaging, with all tags and accessories
• Customized items (with custom names, numbers, or patches) are excluded per consumer law
• Return shipping is the buyer's responsibility unless the product was defective

11.3 How to initiate

Email suporte@boleirama.com with:

• Order number
• Item(s) to return
• Reason
• Photos (especially for defects)

We respond within 2 business days with return instructions.

12. Refund timelines

| Payment method | Refund timeline | |---|---| | Credit card | 5-14 business days (depends on issuing bank) | | PayPal | 3-7 business days | | Bank transfer | 5-10 business days | | Apple Pay / Google Pay | 3-7 business days | | Buy Now Pay Later (Klarna / Afterpay) | Per provider's policy |

Boleirama issues the refund within 2 business days of return approval. The timeline above is from the moment your bank / provider receives the refund request.

13. Contact

• Email: suporte@boleirama.com
• Phone/WhatsApp: +55 75 99181-8215
• Business hours: Seg. à Sex. 09:00h às 18:30h
• Registered office: Endereço em formalização

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_This policy complies with EU Consumer Rights Directive, UK Consumer Rights Act 2015, US state consumer protection laws (where applicable), and the Brazilian Consumer Code (Lei nº 8.078/90)._