Refund policy

Legal Notice & Terms of Service

_Last updated: May 27, 2026_

These Terms of Service ("Terms") govern the use of the website https://mv4a1a-rh.com.br operated by Boleirama ("Boleirama", "we", "us", "our"), registration number/tax ID em formalização, headquartered at Endereço em formalização.

By accessing or using the site, you agree to these Terms. If you do not agree, please do not use the site.

1. Identification

Website: https://mv4a1a-rh.com.br Operator: Boleirama Registration: em formalização Registered office: Endereço em formalização Contact email: suporte@boleirama.com Support phone: +55 75 99181-8215

2. Scope of the site

The website offers online sales of authentic football jerseys, training kits, accessories, and licensed sports merchandise to customers in Brazil and abroad, subject to availability and applicable export regulations.

3. Acceptance and modifications

3.1. Use of the site implies full acceptance of these Terms, the Privacy Policy, Shipping Policy, Payment Policy, and any other rules published on the site.

3.2. We reserve the right to modify these Terms at any time. Material changes will be communicated via email to registered users at least 30 days in advance where feasible. Continued use after the effective date constitutes acceptance.

4. User accounts and responsibilities

4.1. To place orders you may create an account. You are responsible for the accuracy of the information provided and for maintaining confidentiality of your login credentials.

4.2. You agree to:

  • Provide truthful, complete, and current information
  • Keep account credentials secure
  • Not use the site for unlawful, fraudulent, or harmful purposes
  • Not attempt reverse engineering, scraping, denial-of-service attacks, or any attempt to compromise site security
  • Respect intellectual property rights of Boleirama and third parties

4.3. We may suspend or terminate accounts showing signs of fraud, abuse, or violation of these Terms, without prejudice to legal remedies.

5. Product information and ordering

5.1. We make every effort to ensure product descriptions, images, specifications, and prices are accurate. However, occasional errors may occur.

5.2. In case of manifest pricing errors (e.g., a product listed for a fraction of its actual value due to a typo), we reserve the right to:

  • Cancel the order with full refund
  • Notify you of the correct price and offer to proceed with the adjusted amount

5.3. Product colors may appear slightly different due to screen calibration variations. This is not considered a defect.

5.4. All orders are subject to availability. We reserve the right to refuse or cancel orders in case of stock rupture, fraud suspicion, or shipping restrictions to your region.

6. Prices, taxes, and currency

6.1. Prices shown are in the currency detected from your location. The final charge appears on your bank statement in the store's original currency; conversion is done by your card issuer at their rate.

6.2. Customs and import duties for international orders are the buyer's responsibility and are charged upon delivery. We declare actual product value on customs forms — we cannot undervalue or mark items as "gift".

6.3. Taxes applicable to your jurisdiction (VAT, sales tax, etc.) are calculated at checkout where required.

7. Intellectual property

7.1. All content on the site — including text, images, photographs, logos, layout, source code, trademarks, and proprietary designs — is owned by Boleirama or used under license from rightful owners, and is protected by applicable intellectual property laws.

7.2. Reproduction, distribution, modification, public display, or commercial use of any content without prior written authorization is strictly prohibited.

7.3. Club, competition, and manufacturer trademarks mentioned on the site belong to their respective owners and are used solely for product identification purposes.

8. Limitations of liability

8.1. We make reasonable efforts to keep the site available, accurate, and up-to-date. However:

  • The site may be temporarily unavailable due to scheduled maintenance, infrastructure failures, or force majeure events
  • Typographical errors in prices, descriptions, or images will be corrected promptly once identified

8.2. To the maximum extent permitted by applicable law, Boleirama shall not be liable for:

  • Indirect, incidental, consequential, or punitive damages
  • Lost profits, loss of data, or business interruption
  • Damages arising from misuse of products outside recommended conditions

8.3. Nothing in these Terms limits liability that cannot be excluded under applicable consumer protection laws (including but not limited to the Brazilian Consumer Code, EU Consumer Rights Directive, UK Consumer Rights Act, and US state consumer laws).

9. Returns, refunds, and warranty

9.1. Right of withdrawal:

  • EU / UK: 14 days from delivery (per EU Consumer Rights Directive / UK Consumer Contracts Regulations)
  • US: 30 days from delivery (our policy)
  • Brazil: 7 days from delivery (per CDC Art. 49)

Product must be unused, with original tags and packaging.

9.2. Manufacturing warranty: 90 days from delivery date against manufacturing defects.

9.3. Customized products (with custom names, numbers, patches) are excluded from the right of withdrawal but covered by the manufacturing warranty.

Full details in Shipping and Payment.

10. Privacy and data protection

Processing of personal data is governed by our Privacy Policy, which complies with:

  • GDPR (Regulation EU 2016/679) for European Economic Area residents
  • UK GDPR and Data Protection Act 2018 for UK residents
  • CCPA (California Consumer Privacy Act) for California residents
  • LGPD (Lei 13.709/18) for Brazilian residents

11. Third-party links

The site may contain links to third-party websites. Boleirama is not responsible for the content, privacy practices, or policies of external sites. We recommend reading the terms of each site you visit.

12. Force majeure

Neither party shall be liable for failure to perform obligations due to circumstances beyond reasonable control, including but not limited to: natural disasters, pandemics, government action, strikes, transportation disruptions, or internet/telecom outages.

13. Governing law and jurisdiction

13.1. These Terms are governed by the laws of the Federative Republic of Brazil.

13.2. Any disputes arising from these Terms shall be submitted to the courts of the jurisdiction where Boleirama has its registered office, except where mandatory consumer protection laws grant the consumer the right to bring action in the courts of their own jurisdiction.

13.3. For EU/UK/US customers, this does not limit rights under local mandatory consumer protection legislation.

14. Contact for legal matters

  • Legal / compliance email: suporte@boleirama.com
  • Phone/WhatsApp: +55 75 99181-8215
  • Registered office: Endereço em formalização
  • Business hours: Seg. à Sex. 09:00h às 18:30h

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_These Terms are drafted with reference to GDPR, CCPA, UK Consumer Rights Act, EU Consumer Rights Directive, and the Brazilian Consumer Code (CDC). They do not constitute legal advice; consult qualified counsel for specific legal matters._