Frequently Asked Questions

Frequently Asked Questions

_Last updated: May 27, 2026_

Can't find what you're looking for? Email suporte@boleirama.com or message us on WhatsApp at +55 75 99181-8215 — we reply within 1 business day.

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🛍️ Products

Are the products authentic?

Yes — 100%. Every item sold by Boleirama is genuine, sourced directly from authorized suppliers and licensed manufacturers. We never sell replicas or counterfeits.

How do I choose the right size?

Each product page has a detailed size chart with measurements in centimeters and inches (chest, length, sleeve). Measurements are taken with the garment flat, not stretched.

Pro tip: lay out a jersey that fits you well, measure it, and compare with the chart. Still unsure? WhatsApp us at +55 75 99181-8215 — we help choose.

Do products have warranty?

Yes — 90-day manufacturing warranty from delivery date. If you spot a defect:

  1. Email suporte@boleirama.com with photos/video and order number
  2. We respond within 3 business days
  3. Options: replacement of same item, swap for equal value, or full refund

    4. The product I want is sold out. What now?

    Many products restock within 7-30 days. On sold-out product pages, click "Notify me when available" and we add you to a priority list.

    Do you offer customization (name and number)?

    Depends on the collection. Products with customization show the field on the product page. Production time adds 2-4 business days. Note: customized products are not eligible for the right of withdrawal (14-day return) but manufacturing warranty applies normally.

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    💳 Payment

    What payment methods do you accept?

    • Credit card (Visa, Mastercard, American Express, Discover)
    • Debit card
    • PayPal
    • Apple Pay / Google Pay / Samsung Pay
    • Klarna / Afterpay (installments, where available)
    • Bank transfer (for select regions)
    • PIX (Brazilian customers only)

    See Payment Options for details.

    How many installments can I split into?

    • EU / UK: Klarna (3-6 installments) or Afterpay
    • US / Canada: Afterpay or Shop Pay Installments (4 payments)
    • Brazil: Credit card up to 12x interest-free (min R$ 20 per installment)

    Is the site secure for purchases?

    Yes. We use TLS 1.3 encryption, PCI DSS Level 1 certified payment gateways, and comply with GDPR, LGPD, and CCPA. Card data is never stored on our servers. More details in Secure Checkout.

    What currency am I charged in?

    The checkout shows prices in your detected local currency. The actual charge from your card/bank appears in the original store currency — your bank handles the conversion using their rate. No hidden markups from us.

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    🚚 Shipping & delivery

    How long does shipping take to my country?

    Rough estimates from payment confirmation:

    | Region | Standard | Express | |---|---|---| | Brazil | 5-15 business days | 2-8 | | United States | 10-18 business days | 4-7 | | Europe | 8-15 business days | 4-7 | | Latin America | 10-20 business days | 5-10 | | Asia / Oceania | 12-25 business days | 6-12 | | Africa | 15-30 business days | 8-15 |

    Exact estimate shown at checkout. See Shipping for details.

    Do you offer free shipping?

    Yes — on orders above certain thresholds (varies by country). The free shipping cupom auto-applies at checkout when the minimum is met.

    How do I track my order?

    Once your order ships, you receive:

    • Email with tracking number and carrier link
    • SMS/WhatsApp (if authorized) with status updates
    • Always available on your account at https://mv4a1a-rh.com.br/account

    First tracking update can take up to 48h after shipment — this is normal.

    What about customs and import duties?

    For international orders, customs duties and import taxes may apply upon delivery and are the buyer's responsibility. We declare the actual product value on the customs form — we cannot mark items as "gift" or undervalue them.

    Check your country's customs policy before ordering. Many countries have low-value thresholds below which no duties apply.

    My package hasn't arrived. What do I do?

    1. Check the tracking for the latest update
    2. If stuck for more than 7 business days, email suporte@boleirama.com
    3. We open an inquiry with the carrier
    4. If lost, we ship a replacement or refund in full within 10 business days of confirmation

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      🔁 Returns & refunds

      What's your return policy?

      • EU / UK: 14 days from delivery (per consumer protection law)
      • US: 30 days from delivery (our policy)
      • Brazil: 7 days from delivery (per CDC Art. 49)
      • Rest of world: 14 days

      Product must be unused, with original tags and packaging. Return shipping is the buyer's responsibility unless the product was defective.

      How do I request a return?

      Email suporte@boleirama.com with:

      • Order number
      • Product(s) to return
      • Reason (size, color, defect, change of mind)
      • Photos (if defect)

      We respond within 2 business days with return instructions. Don't ship the product until you hear back.

      How long do refunds take?

      | Payment method | Refund timeline | |---|---| | Credit card | 5-14 business days (varies by bank) | | PayPal | 3-7 business days | | Bank transfer | 5-10 business days | | Buy Now Pay Later | Per provider's policy |

      Can I exchange for a different product?

      Yes:

      • Higher value: you pay the difference
      • Lower value: we issue a credit (valid 90 days) or refund the difference

      Can customized products be returned?

      Only for manufacturing defects (90-day warranty applies). They're excluded from the right of withdrawal since they're made-to-order.

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      👤 My account

      How do I create an account?

      Go to https://mv4a1a-rh.com.br/account/register or click "Create Account" at the top of the site. You can also checkout as guest — but with an account you get order history and tracking.

      I forgot my password. How do I reset it?

      On https://mv4a1a-rh.com.br/account/login click "Forgot your password?" — we send a reset link to your email (valid for 60 minutes).

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      📞 Contact

      What are the support channels?

      What are your business hours?

      Seg. à Sex. 09:00h às 18:30h. Emails sent outside these hours are replied to on the next business day.

      Do you have a physical store?

      We operate online only at https://mv4a1a-rh.com.br. No brick-and-mortar location.

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      _Didn't find your answer? Email suporte@boleirama.com — we'll get back to you quickly._